The Importance of Active Listening in a Business

 

Each day of our lives different activities go on. People engage in various activities so as to raise their standards of living and also to meet their needs. Most of these activities are meant to generate income in one way or the other. These activities are referred as businesses. A business refers to any activity that is expected to make either a profit or a loss. For the business to be effective there must be communication between the buyers and the sellers. Communication refers to the exchange of words between two or more parties so as to come into a common agreement. When carrying out business activities communication must be present and therefore there is the speaking and listening. For people to agree on a certain price of a product negotiation skills must be employed and this means that the parties must listen carefully to each other carefully. That is by inquiring on the quantity, quality and the expiry date of the parview here for moreticular product so as to be certain. You can view here for more info about business.

 

When these parties are engaging in sales, active listening is very important because one party will be able to convince the other one on what they want. This means paying attention to all that one hears. This implies that when talking  both parties must listen to each other carefully so that both the buyer and the seller will be comfortable with the final agreement. When there is active listening  effective, it leads to greater productivity since this will prevent miscommunication between the buyers and the sellers. Also, good customer service is enhanced because when the seller listens to the customers' needs and concerns that is what will determine the feedback that he or she will leave to the seller. The In addition to that, when people engage in effective listening it creates team work and this promotes and also increases the volume of sales. When one is listening, he or she should avoid multitasking to avoid destruction. This will help a person to listen attentively to what is being said rather than planning on what to say. When listening carefully, use body language and gestures to show that you are carefully concentrating on what the speaker is saying. Also both parties should ensure that there is eye contact and also clarifying issues which were not clear. After communication, one should summarize what the speaker was saying. This will help him clarify points that were misunderstood and it will also show that one was paying attention. Know more about listening styles here!

 

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